Shipping Policy
1. HANDLING TIME
Order Processing (Handling Time) usually takes a few days after receiving your order confirmation email. Details of processing time for different product types are listed in the table below. A ‘business day’ is considered any day Monday – Friday and does not include public holidays and weekends.
|
CATEGORIES/PRODUCT TYPES |
HANDLING TIME |
|---|---|
|
Casual Apparels (T-Shirts, Jersey Tshirts, Hoodies, Sweatshirts, T-Shirts Long Sleeves, Tank Tops, Flowy Tanks, VNeck T-Shirts, Raglan Shirts, Kids’ Clothing, Baby Onesie…) |
1-3 business days |
|
Doormats, Camping Mugs, Aprons, Canvas, Cutting Boards, Phone cases, Dog Tags, Blankets, Pillow Cases, Coasters, Message Card Jewelry |
2-5 business days |
|
Other Clothing |
3-5 business days |
|
Others |
5-7 business days |
2. TRANSIT TIME & DELIVERY TIME
In General, this is the estimated transit time by the corresponding shipping carrier to different locations:
|
DESTINATION |
ESTIMATED TRANSIT TIME |
SHIPPING CARRIER |
|---|---|---|
|
US & Canada |
3 – 7 business days |
USPS/UPS |
|
International |
7 – 10 business days |
DHL |
With the different product types, we have different handling times as mentioned in Section 1. Consequently, the estimated delivery time is different for types of products. Please check the details in this below table:
Note:
-
Estimated Delivery Time = Handling Time + Estimated Transit Time
-
A ‘business day’ is considered any day Monday – Friday and does not include public holidays and weekends.
|
PRODUCT TYPE |
DESTINATION |
ESTIMATED TRANSIT TIME |
ESTIMATED DELIVERY TIME |
|---|---|---|---|
|
Casual Apparels (T-Shirts, Jersey Tshirts, Hoodies, Sweatshirts, T-Shirts Long Sleeves, Tank Tops, Flowy Tanks, VNeck T-Shirts, Raglan Shirts…) |
US & Canada |
3 – 7 business days |
4 – 10 business days |
|
Casual Apparels (T-Shirts, Jersey Tshirts, Hoodies, Sweatshirts, T-Shirts Long Sleeves, Tank Tops, Flowy Tanks, VNeck T-Shirts, Raglan Shirts…) |
International Shipping |
7 – 10 business days |
8 – 13 business days |
|
Other Clothing |
US & Canada |
6 – 12 business days |
9 – 17 business days |
|
Other Clothing |
International Shipping |
6 – 15 business days |
9 – 20 business days |
|
Doormats, Camping Mugs, Aprons, Canvas, Cutting Boards, Phone cases, Dog Tags, Blankets, Pillow Cases, Coasters |
US & Canada |
3 – 7 business days |
5 – 12 business days |
|
Doormats, Camping Mugs, Aprons, Canvas, Cutting Boards, Phone cases, Dog Tags, Blankets, Pillow Cases, Coasters |
International Shipping |
7 – 10 business days |
9 – 15 business days |
|
Others |
US & Canada |
10 – 18 business days |
15 – 25 business days |
|
Others |
International |
13 – 18 business days |
18 – 25 business days |
Please note:
-
On the checkout page, the estimated arrival time will be presented. It shows the arrival date based on the delivery time estimation mentioned in Section 2 (with the weekend included)
-
The above time frame is only applied for orders to destinations with standard shipping methods.
-
The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
3. SHIPPING COSTS
Shipping cost is calculated at the checkout page and based on the value of your order before applying any coupon/promotion rule on site.
|
ORDER VALUE |
US & CANADA SHIPPING COST |
INTERNATIONAL SHIPPING COST |
|---|---|---|
|
Below $29.49 |
$5.99 |
$9.99 |
|
$29.5-$49.49 |
$7.99 |
$14.99 |
|
$49.5-$99.99 |
$9.99 |
$19.99 |
|
Above $100 |
$11.99 |
$24.99 |
4. SHIPPING COUNTRY RESTRICTIONS
Due to international shipping restrictions, our products are not available in the following countries:
|
AFGHANISTAN |
NORTHERN MARIANA ISLANDS |
|---|---|
|
Antigua and Barbuda |
Mauritania |
|
Anguilla |
Mauritius |
|
Angola |
Maldives |
|
Antarctica |
Malawi |
|
American Samoa |
Mozambique |
|
Aland Islands |
Namibia |
|
Azerbaijan |
Niger |
|
Burkina Faso |
Norfolk Island |
|
Bahrain |
Nigeria |
|
Burundi |
Nauru |
|
Benin |
Niue |
|
Brunei Darussalam |
Oman |
|
Bonaire, Sint Eustatius and Saba |
French Polynesia |
|
Bouvet Island |
Papua New Guinea |
|
Botswana |
Pakistan |
|
Cocos (Keeling) Islands |
Pitcairn |
|
Congo, the Democratic Republic of the |
Palestine, State of |
|
Central African Republic |
Palau |
|
Congo |
Qatar |
|
Cote d’Ivoire |
Re’union |
|
Cook Islands |
Rwanda |
|
Cameroon |
Saudi Arabia |
|
Cura§ao |
Solomon Islands |
|
Christmas Island |
Seychelles |
|
Djibouti |
Sudan |
|
Western Sahara |
Svalbard and Jan Mayen |
|
Eritrea |
Sierra Leone |
|
Ethiopia |
San Marino |
|
Fiji |
Somalia |
|
Falkland Islands (Malvinas) |
Suriname |
|
Micronesia, Federated States of |
South Sudan |
|
Faroe Islands |
Sao Tome and Principe |
|
Gabon |
Syrian Arab Republic |
|
Ghana |
Swaziland |
|
Greenland |
Turks and Caicos Islands |
|
Gambia |
Chad |
|
Heard Island and McDonald Islands |
French Southern Territories |
|
Haiti |
Togo |
|
Isle of Man |
Tajikistan |
|
British Indian Ocean Territory |
Tokelau |
|
Iraq |
Timor-Leste |
|
Islamic Republic of Iran |
Turkmenistan |
|
Jordan |
Tonga |
|
Kenya |
Trinidad and Tobago |
|
Kyrgyzstan |
Tuvalu |
|
Kiribati |
Tanzania, the United Republic of |
|
Comoros |
Uganda |
|
Democratic People’s Republic of Korea |
Uzbekistan |
|
Kuwait |
Bolivarian Republic of Venezuela |
|
Cayman Islands |
Vanuatu |
|
Kazakhstan |
Samoa |
|
Lebanon |
Yemen |
|
Sri Lanka |
Mayotte |
|
Liberia |
Zambia |
For more information or specific queries please contact our support team.
5. ORDER TRACKING
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you do not receive either a confirmation email or a tracking link, please re-check your email, including your SPAM/JUNK box for any missing order notifications. You can track your order by using your tracking number. If it is over your estimated arrival date, please contact us, and we can take care of this for you.
6. CUSTOMS RULES
Orders being shipped outside of the United States are subject to customs or duty fees. The fees are governmental in nature and not charged by Customhoo. We state 1) in the checkout, next to the international shipping options, and 2) in the confirmation email that these fees may apply. Selecting the gift wrap option at checkout will not prevent these fees from being charged. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us.
Please note:
International shipping times are not guaranteed. Customs clearance can significantly delay the delivery of international orders. Such delays are not reflected in our estimated shipping times and are beyond our control. To ensure the most efficient handling of your international order, please make sure to include a local telephone number and email where you can be reached. Please check with your local customs authorities in advance to determine your country’s specific import requirements.
How to ensure speedy delivery:
-
Complete and correct payment information
-
Complete delivery and billing addresses.
For more information or specific queries that you cannot find the answer in this page, please contact our support team at Support@customhoo.com